Customer Central Tabs in CSM Configurable Workspace

Case Types in ServiceNow’s Customer Service Management (CSM) application help to streamline processes and ensure that each customer query is addressed appropriately and efficiently. The configuration of case types can be customised to fit the specific needs of an organisation,…

Replicate Change Model Interceptor from Service Operations Workspace to CSM/FSM Workspace

The Service Operations Workspace is a comprehensive environment tailored for IT service management. However, for organisations that are more inclined towards customer service operations, versatile workspace like the CSM/FSM Configurable Workspace becomes essential and the need to create Change Requests…