The SLA engine in ServiceNow efficiently manages Task records, such as Incidents and Cases, by sending timely email notifications to agents and management. This proactive communication helps prevent imminent breaches, ensuring that Service Level Agreements are consistently met. Due to…
Tag: script action
Scheduled Events and Script Actions
There are various methods to execute server-side logic in ServiceNow, with business rules and script includes being among the most common. However, when there’s a need to delay the execution of logic for a specified period, the options become limited.…