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Tag: script action

Link Outgoing SLA Emails to Task

The SLA engine in ServiceNow efficiently manages Task records, such as Incidents and Cases, by sending timely email notifications to agents and management. This proactive communication helps prevent imminent breaches, ensuring that Service Level Agreements are consistently met. Due to…

Continue reading Link Outgoing SLA Emails to Task
By Saura Sambit
Categorized as ServiceNowTagged email, event, script action, scripting, servicenow, sla

Scheduled Events and Script Actions

There are various methods to execute server-side logic in ServiceNow, with business rules and script includes being among the most common. However, when there’s a need to delay the execution of logic for a specified period, the options become limited.…

Continue reading Scheduled Events and Script Actions
By Saura Sambit
Categorized as ServiceNowTagged event, javascript, script action, script include, scripting, servicenow

Recent Posts

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  • Link Outgoing SLA Emails to Task

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