ServiceNow’s event queues are mechanisms used to manage and process system events asynchronously. Events trigger actions based on conditions, enabling tasks such as notifications or workflows. When examining the Events [sysevent] table, you’ll notice that certain out-of-the-box (OOB) events have…
Tag: event
Link Outgoing SLA Emails to Task
The SLA engine in ServiceNow efficiently manages Task records, such as Incidents and Cases, by sending timely email notifications to agents and management. This proactive communication helps prevent imminent breaches, ensuring that Service Level Agreements are consistently met. Due to…
Scheduled Events and Script Actions
There are various methods to execute server-side logic in ServiceNow, with business rules and script includes being among the most common. However, when there’s a need to delay the execution of logic for a specified period, the options become limited.…