The SLA engine in ServiceNow efficiently manages Task records, such as Incidents and Cases, by sending timely email notifications to agents and management. This proactive communication helps prevent imminent breaches, ensuring that Service Level Agreements are consistently met. Due to…
Tag: email
Email body variables in Flow
While we are gradually transitioning from standard inbound actions to inbound flows, we are losing access to certain native functionalities that are often easier to script in ServiceNow. Achieving these functionalities in a low-code environment like inbound flows can sometimes…
Personal Data and E-Mail
The data that we generate as individuals while using various services hosted by companies defines our behavior. Online food delivery services like Zomato, Swiggy know about our food preferences. Online shopping platforms like Amazon, Flipkart know about our spending capabilities…