It is one of the most frequently utilized classes within ServiceNow. Whenever we encounter minor data needs in server-side scripts, GlideRecord is consistently relied upon. This reliance is such that we often trust the data returned by a GlideRecord query…
Category: ServiceNow
Replicate Change Model Interceptor from Service Operations Workspace to CSM/FSM Workspace
The Service Operations Workspace is a comprehensive environment tailored for IT service management. However, for organisations that are more inclined towards customer service operations, versatile workspace like the CSM/FSM Configurable Workspace becomes essential and the need to create Change Requests…