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Tag: sla

Link Outgoing SLA Emails to Task

The SLA engine in ServiceNow efficiently manages Task records, such as Incidents and Cases, by sending timely email notifications to agents and management. This proactive communication helps prevent imminent breaches, ensuring that Service Level Agreements are consistently met. Due to…

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By Saura Sambit
Categorized as ServiceNowTagged email, event, script action, scripting, servicenow, sla

Recent Posts

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  • Link Outgoing SLA Emails to Task

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