In the ServiceNow ecosystem, we frequently encounter the requirement to synchronise journal field entries, such as Work Notes or Additional Comments, between related task records. The most straightforward approach is to use business rules. This method works well for unidirectional…
Tag: business rule
Copy Attachments Better
For the longest time, the go-to method for copying attachments across various records in ServiceNow has been business rules utilising the GlideSysAttachment class. But this approach usually backfires when we try to copy attachments bi-directionally, giving rise to duplicate attachments.…