A common use case when working with integrations in ServiceNow is dealing with attachments in base64 format. However, the information on how to accomplish this is often scattered across different sources. This article aims to provide clear and effective code…
Tag: attachment
Attachments from Draft Record Producers
The Washington release introduced a wealth of new features to ServiceNow, including the highly anticipated ‘Save as Draft’ functionality for portal forms. This feature allows users to save incomplete forms as drafts and return later to finish and submit them.…
Copy Attachments Better
For the longest time, the go-to method for copying attachments across various records in ServiceNow has been business rules utilising the GlideSysAttachment class. But this approach usually backfires when we try to copy attachments bi-directionally, giving rise to duplicate attachments.…